I’ve been looking for AI use cases in B2B SaaS and lately found out one from Pipedream which is really interesting and I think it’s worth to introduce to more B2B companies.
Pipedream is an automation platform for developers and they created this Slack bot for their Slack community. Even since I joined their Slack channel, I’ve seen people chat with Pi every day across all kinds of questions regarding Pipedream. Pi is built on top of Pipedream official documents and thus its answer is specific to their business context compared to generic answers from ChatGPT. It definitely helps a lot for both Pipedream team and the community. With this a great success, Pipedream team even shares a detailed article about how to create your own chat bot.
However, before we start creating a similar bot, it’s more useful to know where we come from and where we’re heading to.